Pillow Speaker Repairs

Designed with facility savings in mind, Crest Elite Pillow Speakers are easy to repair. Save valuable time and money by sending in your Crest pillow speakers to our dedicated repair specialists, who will inspect, clean, repair and test them before returning them to you. All repairs by Crest are covered by a 90 day warranty. Pillow Speakers with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly.

Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.

Dukane Repairs

Crest is proud to be the exclusive authorized repair service for Legacy Dukane products, such as ProCare 2000, ProCare 6000 and StaffCall Pro systems. Occasionally ProCare 1000 products can also be repaired, but part availability is limited. Send repairs to our dedicated repair specialists, who will inspect, clean, repair and test your Dukane products before returning them to you. All repairs by Crest are covered by a 90 day warranty. Dukane products with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly.

Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.

Other Repairs

Crest makes every effort to effectively and efficiently repair products sent to us by our customers. Our dedicated repair specialists will inspect, clean, repair and test your products before returning them to you. All repairs by Crest are covered by a 90 day warranty. Products with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly.

Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.


Repair Process

How to use the Crest Repair Service:

  1. Contact Crest Customer Service at 1-800-328-8908 and request a Sales Return (SR) Number. Note: Sales Return Number is needed before sending in your repair. Failure to obtain a SR number may result in a delay of the processing your repair request.
  2. Gather the following information and include it with the product sent in for repair:
    • Contact name
    • Phone number of contact
    • Return shipping address (street address, no PO Box)
    • SR number received from Crest
    • Explanation of issue needing repair
    • Special instructions or requests, if any
  3. Crest will issue Ground call tag to pick up product(s)
  4. Write your assigned SR number on the outside of shipping box
  5. Address to: 
                Crest Healthcare
                195 Third Street South
                Dassel, MN 55325


Do you have any additional questions? Call 1-800-328-8908 to speak with one of our Customer Service Representatives.

Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.

Flat Rate Repair Charges 


An evaluation fee may be applied on products not under warranty which need to be sent elsewhere for repair.

Repair Details:
A $15.00 minimum service charge applies to non-warranty items deemed non-defective. The service charge includes inspection, cleaning and testing to ensure your product is returned to you in the best condition possible.


Products may be deemed unrepairable due to age, condition or cost of replacement parts. Whenever possible, Crest will recommend a direct substitute and will waive the $15.00 minimum service charge if replacements are purchased. Dukane products deemed unrepairable will be returned without a service fee.

All repairs by Crest are covered by a 90 day warranty.

Cleaning Instructions are available for your convenience and can be accessed by clicking here.

Loading
Loading