Pillow Speaker Repairs
Designed with facility savings and low cost of ownership in mind, Crest Elite Pillow Speakers are easy to repair.Crest Repairs
Save valuable time by sending in your Crest pillow speakers to our dedicated repair specialists, who will inspect, clean, repair and test them before returning them to you. All repairs by Crest are covered by a 90 day warranty. Pillow Speakers with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly.
DIY Repairs
Many Crest pillow speaker users choose to repair pillow speakers on-site at their facility. Repair kits and parts are available from Crest. Please call our Technical Support Department toll free at 833-421-0294 or use our website chat function to determine the appropriate repair kits or parts for the model of your Crest pillow speakers. Pillow speakers should be repaired in an Electrostatic Discharge (ESD) safe environment.
Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.
Dukane Repairs
Crest is proud to be the exclusive authorized repair service for Legacy Dukane products, such as ProCare 2000, ProCare 6000 and StaffCall Pro systems. Occasionally ProCare 1000 products can also be repaired, but part availability is limited. Send repairs to our dedicated repair specialists, who will inspect, clean, repair and test your Dukane products before returning them to you. All repairs by Crest are covered by a 90 day warranty. Dukane products with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly.
Rauland Repairs
Contact Crest Customer Service when your Rauland nurse call system parts such as Rauland Responder 5 (master console only), Responder IV, Responder III, NCTSM, NCLCD, NCBSS1, NCBSS2, NCS4010, NCLED6, etc. are in need of a tune-up or repair. We have repair technicians with knowledge of many Rauland nurse call system pc boards and parts, and provide fast and reliable repair services for many Rauland Responder IV and Responder III Nurse Call Systems.
Other Crest Repairs
Crest’s knowledgeable repair specialists can also repair your HD2 bed controls, call cords, and most stations. An evaluation fee may be applied on products not under warranty which need to be sent elsewhere for repair.Contact Crest Customer Service for a flat rate quote on these repairs. All repairs by Crest are covered by a 90 day warranty. Products with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly.
Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.
Crest Repair Process
How to use the Crest Repair Service:
- Contact Crest Customer Service at 1-800-328-8908 and request a Sales Return (SR) Number. Note: Sales Return Number is needed before sending in your repair. Failure to obtain a SR number may result in a delay of the processing your repair request.
- Gather the following information and include it with the product sent in for repair:
- Contact name
- Phone number of contact
- Return shipping address (street address, no PO Box)
- SR number received from Crest
- Explanation of issue needing repair
- Special instructions or requests, if any
- Crest will issue Ground call tag to pick up warranty product(s)
- Write your assigned SR number on the outside of shipping box
- Address to:
195 Third Street South
Dassel, MN 55325
Do you have any additional questions? Call 1-800-328-8908 to speak with one of our Customer Service Representatives.
Crest product cleaning instructions are available for your convenience and can be accessed by clicking here.
Flat Rate Repair Charges
An evaluation fee may be applied on products not under warranty which need to be sent elsewhere for repair.Repair Details:
A $15.00 minimum service charge applies to non-warranty items deemed non-defective. The service charge includes inspection, cleaning and testing to ensure your product is returned to you in the best condition possible.
Products may be deemed unrepairable due to age, condition or cost of replacement parts. Whenever possible, Crest will recommend a direct substitute and will waive the $15.00 minimum service charge if replacements are purchased. Dukane products deemed unrepairable will be returned without a service fee.
All repairs by Crest are covered by a 90 day warranty.
Cleaning Instructions are available for your convenience and can be accessed by clicking here.