FAQ

Orders may be subject a minimum order requirement.

Drop Ship items ship directly from the supplier to you. 

Yes, check out our Resources, call 1-800-328-8908, M-F 8 am  - 5 pm CST to speak with a Technical Support Representative or email techsupport@cresthealthcare.com. 

Customers who order a wrong item or are dissatisfied with their purchase may return products within 90 days of the ship date. Customers will receive credit or, upon their request, will be issued a refund. Returns after 90 days are generally not accepted. In order to return a product, the customer must complete the Returns Order Request form. Crest will provide a Sales Return (SR) number. Returns may not be accepted without a SR. See our entire Return policy. 

Your nurse call system can be identified by determining the plug style used and your station wiring. A number of helpful diagrams and photos are available in the Crest catalog for matching plug styles. If you need help identifying the nurse call system(s) in use at your facility, please call the Technical Support staff at Crest Healthcare Supply and they will be happy to assist you. 

A nurse call interface is a receptacle on a product that allows the item to be tied into a nurse call station. A cable (sometimes referred to as a nurse call adapter cable) is needed to plug into the nurse call interface on the product and then connected into the wall station. By allowing this connection to the nurse call system, a nurse call interface provides increased alarming/annunciation capabilities by allowing an external product to place a call on the nurse call system. Nurse call interfaces are common on many fall prevention devices. 

OEM products are items produced by the Original Equipment Manufacturer. These “brand name” items are produced for use with a system by the system’s manufacturer.

Crest Replacement for OEM products are high-quality, durable items made by Crest Healthcare Supply that are designed to match the form, fit and function of some OEM items. Crest Replacement products can offer a cost savings to the customer over OEM items, and can sometimes provide alternatives when OEM parts are not available.

A locking call cord resets at the nurses station and on the call cord itself. A non-locking call cords resets at the patient’s bedside station.

A maintained buzzer holds the call; a momentary buzzer only holds a call as long as you are pushing the button.

Hospital grade means that the product’s assembly or outlet meets the requirements for a “Hospital Grade” plug or receptacle. There are certain criteria that must be met in order to wear this moniker, but the key features include:
 

• A slightly longer ground blade so that it stays engaged with the ground circuit until the power blades are completely disengaged.
• Strength requirements for the strain relief and connections of the conductors to the blade terminals themselves.
• The cable needs to meet certain minimum UL standards.
• The blades must fit into the receptacle and hold with a certain degree of force
• “Hospital Grade “ plugs and receptacles will have a Green dot affixed to the face to indicate that rating. 

No—you should never bend, fold or roll a sensor pad unless explicitly instructed to do so by the manufacturer. Sensor pads contain a delicate grid of sensors that are used to relay information back to the fall prevention monitor when a patient gets on or off of the pad. Bending, folding or rolling can permanently damage this grid, causing the pad to fail. It is important to keep sensor pads completely flat both when in storage and when in use for your patients’ safety. (Bent, folded or rolled sensor pads is considered abuse and is not warranted by Crest or its manufacturers.) 

When ordering wheelchair parts, right and left is determined while sitting in the wheelchair.