1-800-328-8908

Crest Healthcare Supply Repairs Department

Crest makes every effort to effectively and efficiently repair products sent to us by customers. Your products will be inspected, cleaned, repaired and tested before being returned to you. Products with biomedical contamination cannot be repaired for the safety of our employees and will be disposed of properly. 

 How To Use the Crest Repair Service:

  1. Contact Crest Customer Relations at 1-800-328-8908 and request a Sales Return (SR) Number.

    Please note:
     Sales Return Number is needed before sending in your repair. Failure to obtain a SR number may result in a delay of the processing your repair request.
     
  2. Gather the following information and include it with the product sent in for repair. 
    1. Contact name
    2. Phone number of contact
    3. Return shipping address (street address, not PO Box)
    4. SR number received from Crest
    5. Special instructions or requests, if any

       
  3. Select method of return shipping. Ground shipping averages 4-5 days in each direction or choose 1, 2 or 3 day shipping.
     
  4. Write your assigned SR number on the outside of shipping box.
     
  5. Ship to:
    Crest Healthcare Supply
    195 Third Street South
    Dassel, MN 55325

     

Send products by your choice of carrier. Crest does not issue call tags for repairs.

Do you have any additional questions?
 Call 1-800-328-8908 to speak with one of our Customer Relations Representatives.


Flat Rate Repair Charges

Products

Charge

Minimum Service Charge

$15.00

 

 

Pillow Speakers  

 

        Elite Pillow Speakers 

$50.00

        Excel Pillow Speakers

$50.00

        Slimline Pillow Speakers

$50.00

        Remote Call-IR

$35.00

 

 

Bed Controls  

 

        HD2 Bed Controls

$35.00

 

 

Call Cords  

 

        Locking Call Cords, single

$25.00

        Locking Call Cords, double

$45.00

 

 

Stations

 

        Cornell – B-122C

$30.00

        Dukane – 9A-1405AC

$40.00

        Executone – 3080202C

$45.00

        Jeron – 2332-23002C

$30.00

        Rauland – BS800C

$50.00

 

An evaluation fee may be applied on products not under warranty which need to be sent elsewhere for repair.


Repair Details:

A $15.00 minimum service charge applies to any item sent in for repair estimates or deemed unrepairable. Repairable products will be charged as listed below. The service charge includes inspection, cleaning and testing to ensure your product is returned to you in the best condition possible.

Products may be deemed unrepairable due to age, condition or cost of replacement parts. Whenever possible, Crest will recommend a direct substitute and will waive the $15.00 minimum service charge if replacements are purchased.

Crest provides a 90-Day Warranty on Repairs

 

Crest
is the authorized repair service provider for Legacy Dukane products.
 

Crest is the authorized repair service provider for Legacy Dukane products, such as ProCare 2000, ProCare 6000 and StaffCall Pro systems. Occasionally ProCare 1000 products can also be repaired, but part availability is limited. 


Elite Pillow Speaker Instructional Videos:
 

 

 


Quick Order

Advanced Search