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Crest Healthcare Supply Repairs Department
The Crest Healthcare Supply Repairs Department provides expert and economical repairs for a broad range of healthcare related equipment. Your products will be cleaned, repaired and tested before being returned to you.
How To Use the Crest Repair Service:
- Call the Crest Customer Service team at 1-800-328-8908 and request a repair authorization (RA) number.
- Please note: Failure to obtain an RA number may result in a delay of the processing your repair request.
- Include the following information with the products to be repaired.
- Name of contact person at your facility
- Phone number of contact person at your facility
- Return shipping address (not PO Box)
- RA number that you received from Crest
- Any special instructions or requests
- Select method of shipping. Ground shipping averages 4-5 days in each direction or choose 1, 2 or 3 day shipping.
- Write your assigned RA number on the outside of shipping box.
- Ship to:
Crest Healthcare Supply
195 Third Street South
Dassel, MN 55325 - Call our toll-free phone number, 1-800-328-8908, if you have any questions.
Repair Charges
| Item | Charge |
| Pillow Speakers | |
| All Crest Pillow Speakers (Slimline, Excel and Remote Call-IR) | $40.00 |
| All non-Crest non-digital pillow speakers | $40.00 |
| Bed Controls | |
| All Bed Controls | $35.00 |
| Locking Call Cords (Crest, Edwards, Auth, SETCO, Faraday) | |
| All Single Locking Call Cords | $25.00 |
| All Double Locking Call Cords | $46.00 |
| Dukane Stations | |
| 4A1280 | $125.00 |
| 4A1285 | $150.00 |
| 4A1220( C) | $50.00 |
| 4A1225(C ) | $65.00 |
| Ektacom/Fischer Berkeley Stations | |
| HBB-100B, HVB-100B(C ) | $65.00 |
| HBB-201B, HVB-200B(C ) | $75.00 |
| Cornell Stations | |
| B-111 | $35.00 |
| B-122 | $44.00 |
| B-222, B-322 | $51.00 |
| 6311-3J, 6322-3J | $75.00 |
| Jeron Stations | |
| 8721 | $35.00 |
| 8723 | $36.00 |
| 8726 | $44.00 |
| Auth Stations | |
| 962121-00 | $111.00 |
| Tektone Stations | |
| IR-151N, IR-152N | $80.00 |
Repair charges for products not listed must be sent in for a repair estimate.
Repair Details:
- Non-Crest pillow speakers and bed controls will be repaired using Crest replacement components. If OEM components are required for repair, there will be an additional charge in addition to the normal repair fee.
- Non-Crest bed controls requiring the replacement of cases and structural components are not repairable.
- A $15.00 minimum service charge will apply to any item with a list price of more than $20 sent in for repair. This $15 service charge also applies to estimate requests. The respective repair fee will apply in lieu of the service charge on any device found to be repairable.
- Crest Healthcare Supply does not issue call tags for repairs. Send products to us by your choice of carrier.
- Crest offers a 90-day warranty on all repairs.
Call 1-800-328-8908 and speak to a Customer Service Representative to get an RA number to start the repair process today.
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