1-800-328-8908

Policies and Warranties

 

Product Pricing and Information Policy

All listed prices and products on this website are subject to change without notice. Crest Healthcare Supply makes every effort to ensure the accuracy of listed prices, product photography and specifications. Crest is not responsible for photographical or typographical errors.

 

Repairs

For requested repairs to products, Crest will provide a repair cost quotation to Customer. Crest may require Customer to send the product in need of repair to Crest, at Customer's expense, in order for Crest to provide a repair cost quotation. If Customer elects not to have the product repaired, Crest will return unrepaired product to Customer at Customer's expense upon the authorization of Customer. If Customer does not notify Crest of its decision to repair or not repair a product within 60 days of the date of the repair cost quotation, Crest may scrap or dispose of the Product in its sole discretion. 

 

Sales Quotes

Upon request, Crest will provide sales quotations to Customers for large quantity orders, custom manufactured products and sourced products. Sales quotes expire 30 days from the date of the quotation. Quotations on TVs are subject to change without notice.

 

Payment Terms

Payment terms are Net 30 with approved credit application. Invoices are payable in US Funds only. Crest accepts all major credit cards for domestic customers.
  

Customer is responsible for any additional taxes or fees associated with international orders.

 

 

Sales and Use Tax

Crest does not collect Sales or Use taxes in all jurisdictions. Customer purchases may not be exempt from sales or use taxes because Crest does not collect sales or use taxes in the Customer's jurisdiction. Customer may be required to file a sales or use tax return at the end of a reporting period on purchases that were not taxed and pay tax on their purchases.

 

 

Order Expediting

Crest will attempt to expedite all orders being shipped by air delivery. Crest will also attempt to ship products by ground within 24 hours of receipt of your order. You will be advised if a product you order is out of stock or has an extended lead time by our Customer Relations Department.

 

 

Return Policy

Customers who order a wrong item or are dissatisfied with their purchase may return products within 90 days of the ship date. Customers who receive credit or, upon their request, will be issued a refund. Returns after 90 days are generally not accepted.

In order to return a product, the customer must contact Crest to obtain a Sales Return (SR) number. Returns will not be accepted without an SR.

Returns after 30 days from the ship date will be subject to a restocking fee of 20%. All returned items must be in new, resellable condition and in the original packing. Any items returned after 30 days that are not sellable will be returned to the customer at the customer's expense.

Custom made-to-order items, fabricated orders and certain large volume orders may not be returned unless defective. Personal use items are not returnable if opened/removed from the original packaging. Non-stock dropped shipped items with an asterisk (*) are shipped directly from our vendors. Drop shipped orders are subject to the vendor's return and restocking policy. 

Purchaser is responsible for all freight charges unless the item was shipped in error or defective.



Warranty

Crest warrants that all products manufactured by Crest which do not otherwise have a stated warranty period shall be free from defects in material, workmanship and manufacturing for a period of one (1) year from the date of shipment of the products. All products manufactured by a third party and distributed by Crest are sold to you subject only to the warranties provided by the manufacturer, if any. Any warranty granted in this agreement is for the exclusive benefit of you and shall not accrue to the benefit of any third party. Crest makes no warranties as to the products except as described herein and expressly disclaims all other warranties whether express, implied or statutory, including the warranties of merchantability and fitness for a particular purpose, non-infringement, or warranties arising from the course of dealing or usage of trade.

 

 

The warranties set forth above are also subject to the following provisions:

1.  The warranties are void and do not cover any products that have been altered, tampered with, abused, misused, or used for purposes other than for the use intended by Crest.

2.  You are responsible for costs incurred to return products to Crest or a third party manufacturer for warranty claims. Products repaired by Crest will be returned to you postage paid.

3.  A minimum cleaning charge may apply to certain products.

4.  Repaired or replaced products will be covered for the balance of the original warranty period, if any.

 


To make a claim under this warranty, simply obtain a Return Authorization Number from the Customer Relations Department at 1-800-328-8908. Return the unit prepaid to Crest Healthcare Supply at 195 Third Street South, P.O. Box 727, Dassel, MN 55325-0727.

 

If you need additional information on this written warranty or assistance in obtaining service, email customerservice@cresthealthcare.com or write to: Crest Healthcare Supply, 195 Third Street South, P.O. Box 727, Dassel, MN 55325-0727.

 

 

Delivery Policy

Crest Healthcare Supply utilizes FedEx Ground or Air, UPS Ground or Air, and common carrier to ensure your products arrive on time.

 

You may choose from the following options:  

 

     Standard Ground Service 7-10 business days from receipt of order
     3-Day Air 3 business days from receipt of order
     2-Day Air 2 business days from receipt of order
     1-Day Air 1 business days from receipt of order

 

All orders must be received by 2:00 p.m. CST to ship same day (1:00 p.m. CST if submitting an order through www.cresthealthcare.com). 

1-Day Air Saturday Delivery is only available in certain areas. Call our Customer Relations Department for availability. Shipments to AK, HI and PR are eligible for 1 or 2-day air or ground delivery. Please add an additional 1-2 days for delivery, and to obtain a cost estimate. Items marked with the "Truck Shipped" logo cannot be shipped via common carrier. Please call to verify your facility’s receiving capabilities to ensure on-time delivery.

 


Shipping Location 

All products are shipped from Crest Healthcare Supply headquarters in Dassel, Minnesota unless noted with an asterisk (*) logo.  Allow additional time for delivery of most drop-shipped items.

 

 

Freight Policy

All freight is free on board (F.O.B) origin with freight charges prepaid and added to the invoice. Large items shipped via common carrier (Truck) are noted with the "Truck Shipped" logo. It is recommended that the purchaser call Crest for a freight quote prior to placing an order for these items. Freight included offers apply to the continental U.S. only. 

 


Quick Order

Advanced Search