Crest Healthcare Supply

1-800-328-8908

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Top Products

 

For OptiTrac system, plus...
For use with OptiTrac Sys...
7700 Call Cord, 1/4" pho...
DuraCall 9900 Call Cord, ...
7700 Call Cord, 1/4" pho...
For use with Kirsch and M...

 

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Company Overview

 

 
About Crest’s History
Crest Healthcare Supply is a trusted partner to Hospitals and Long Term Care facilities that has delivered knowledgeable customer support and reliable products for over forty years. Crest was founded in 1967 when Howard Page, the original owner, purchased rights to a nurse call system owned by IBM. The company grew in size and reputation by supplying components for nurse call systems including pillow speakers, call stations, call cords, bed communication cables, bed controls, adapters, accessories and related parts.
 
Over the years, Crest has rapidly expanded its distributed product line to include fall prevention monitors, wheelchairs and parts, healthcare TVs, bedrails and accessories, biomedical equipment, carts, maintenance products and a variety of other items. Crest also has extensive relationships with both domestic and overseas vendors, allowing us to provide our customers with the latest innovations in healthcare products.
 
Customer Service
Crest Healthcare Supply strives to provide customers with unparalleled service and support.  Our team of reliable and responsive Customer Service Representatives is consistently rated as outstanding on customer feedback surveys. Our Customer Service Representatives are available to answer your questions on pricing, product availability and delivery. Crest takes great pride in its extraordinary customer service reputation. 
 
Technical Support
Our Technical Support team has in-depth training on products and their applications in healthcare facilities.  They are your resource for answering questions on product specifications and solving application-specific issues on every product purchased. 
 
Quality Focused Employees
To support our customers, Crest employees include sales, customer service, engineering, quality assurance, marketing, technical support, manufacturing, operations, purchasing and finance. With customer satisfaction as our underlying goal, Crest Healthcare Supply provides ongoing training to its professional sales and service personnel to ensure that you get the best answers and service. Our entire company works together to guarantee you a quality customer experience.
 
Engineering – Our design engineering team is constantly creating and testing products. Our engineers use 3D solid modeling to design products. They also do destructive and non-destructive in-house testing and prototype evaluations to ensure every Crest product provides durability and a long service life. Intensive testing is all a part of creating an innovative product selection for you.
 
Quality Assurance – Our quality assurance team inspects all incoming parts and material to ensure they meet our highest standards. We then conduct 100% testing on finished products we manufacture prior to shipment to our customers. Many of the products manufactured by Crest Healthcare Supply are UL 1069 approved and all our products meet or exceed our demanding standards of quality. 
 
Manufacturing – We build and assemble a number of quality products right in our Dassel, MN location.
 
Repairs – We clean, repair and test your products before returning them to you. Our repair services include a 90-day warranty on everything we repair.
 
Shipping – Over 95% of our orders ship within 24 hours. Our on-site warehouse facility stocks thousands of products ready for immediate shipment.
 
These departments along with many others work together to provide you the best service and quality possible.
 
Quality Certifications
Our ISO 9001 certification represents our commitment to on-going quality improvements and a dedication to higher levels of performance and service. We received our first certification in 1999 and Crest continues to improve quality in all aspects of designing, manufacturing and customer service.
 
Mission Statement
Crest Healthcare Supply will exceed customer expectations by delivering superior customer service, exceptional value and innovative products focused on our healthcare customers’ needs.  Success will be determined by financial measures and the degree of satisfaction derived by both our employees and customers.
 
Ethics Statement
Crest Healthcare Supply performs a vital role in the healthcare industry by providing high-quality, innovative and affordable products, and exceptional customer service to our valued customers in healthcare facilities in the United States and Canada. At the core of our success in fulfilling this role are our employees, since our success is the direct result of the collective efforts of all Crest employees. We recognize that how we conduct our business and how we treat others – our fellow employees, customers, suppliers and partners – will directly impact the success of our business and the enjoyment and rewards we all receive from doing our jobs to the best of our ability.
 
Crest’s employee handbook contains the guidelines and policies to assist us in doing the best job possible in our daily activities for our company and for our customers. However, we recognize no single set of rules and policies can provide explicit guidance for every situation that may be faced in a complex business environment and world marketplace. Ultimately, Crest relies on every employee to use good judgment in everything he or she does. This includes acting responsibly, with integrity, and always in compliance with the law. As a rule, employees should uphold Crest’s commitment to the highest ethical standards and seek advice from supervisors, managers or other appropriate personnel whenever in doubt as to the appropriate course of action.
 
In general, the following are the basic principles and values under which Crest employees should operate:
 
  • We act with integrity and try to do the right thing.
  • We operate within the letter and the spirit of the law.
  • We are honest, fair and straightforward in all interactions.
  • We treat each other with respect and dignity.
  • We embrace diversity as essential to the success of our business.
  • We trust our colleagues and customers and treat them the way we wish to be treated.
  • We have confidence in each other’s capabilities and intentions.
  • We understand the customer is the key to our success and we operate with both the interests of the customer and our company in mind.
  • We are all leaders in our areas of responsibility and we are committed to delivering leadership results.
  • We accept personal accountability to ensure the success of our company and our customers.
  • We are determined to be the best at doing what matters most – for Crest, for our customers and for each other.
  • We act like owners, treating Crest’s assets as our own and behaving with Crest’s long-term success in mind.
  • We have a compelling desire to grow, improve and win.
 
Working together and in the right way, we can achieve the goals we set for ourselves and our company. Everyone has a part in assuring Crest continues to earn a reputation as a company which conducts its business with the utmost integrity and professionalism.
 
 

 


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